Cancel Policy
We understand that plans change and sometimes an order needs to be cancelled. We will always do our best to help — the sooner you reach out after placing your order, the more likely we are to catch it in time.
Please read this policy carefully so you know exactly what to expect. If you have any questions, our team is available at support@biazonshop.com.
Order Cancellation
Orders may be cancelled before they have been processed or dispatched. If you wish to cancel your order, please contact our team as soon as possible after placing it. We process orders quickly, so time is important — the sooner you reach out, the better the chance we can cancel it before it leaves our fulfilment centre.
We will make every effort to accommodate your cancellation request and will always confirm the outcome by email.
Orders That Have Already Been Dispatched
Once an order has been processed and handed to our shipping carrier, it can no longer be cancelled. At that point the package is on its way to you and is outside our control.
If you no longer want the item after it arrives, you are welcome to return it under our 30-Day Return & Refund Policy. We cover return shipping on all approved returns, so you will not be out of pocket.
How to Request a Cancellation
To request a cancellation, please email us as soon as possible with the following details:
- –Your full name
- –Your order number
- –The email address used when placing the order
- –Reason for cancellation (optional — but helpful for us)
Email: support@biazonshop.com
We aim to respond to all cancellation requests within 48 hours on business days.
Cancellation Refunds
If your cancellation request is approved before your order has been dispatched, you will receive a full refund to your original payment method — no deductions, no fees.
Approved refunds are typically processed within 5–10 business days, depending on your bank or payment provider. We will notify you by email as soon as the refund has been issued on our end. If more than 10 business days have passed and you have not seen the refund, please contact us and we will look into it straight away.
Orders Refused at Delivery
If you refuse delivery of an order without contacting us first, the package will be returned to our fulfilment centre. Once received and inspected, we will issue a refund for the item value. However, please note that any additional return shipping or handling costs incurred as a result of an unauthorised refusal may be deducted from your refund where permitted by applicable law.
If you need to send something back, we always recommend starting the process through our Return & Refund Policy — that way return shipping is covered by us and the process runs much more smoothly.
Biazon's Right to Cancel Orders
In certain circumstances, Biazon LTD reserves the right to cancel an order on our end. This is rare and not something we do lightly, but situations where this may occur include:
- –Payment authorisation failure or suspected fraudulent transaction
- –Pricing or product listing errors on our website
- –Product unavailability or unexpected stock shortages
- –Incomplete, inaccurate, or undeliverable shipping address
- –Circumstances beyond our reasonable control, such as supplier disruption or force majeure events
If we need to cancel your order for any of the above reasons, we will notify you promptly by email and issue a full refund if payment has already been collected. We will always be transparent about the reason where possible.
Contact Us
If you have any questions about this Cancellation Policy or need help with your order, please do not hesitate to reach out. We are here to help.
Biazon LTD
Company Registration No. SC868996 (Registered in Scotland, United Kingdom)
Office 162, 18 Young Street, Unit Lge
Edinburgh, EH2 4JB
United Kingdom
Email: support@biazonshop.com
Website: biazonshop.com
