Shipping policy

Last updated: June 4, 2026

   

Free Shipping on Every Order

 

We offer free shipping on all orders to the United States and the United Kingdom - no minimum spend, no exceptions, no codes needed at checkout. The price you see is the price you pay.

 

Where We Ship

 

We currently ship to the following countries:

   

We are working on expanding to more countries in the future. If you are located outside the US or UK and would like to place an order, please contact us at support@biazonshop.com and we will do our best to help.

 

Order Processing Time

 

Before your order is shipped, it goes through a processing stage where we verify your payment, confirm stock availability, and prepare your items for dispatch. Please allow 1–3 business days for order processing.

 

Orders placed on weekends or public holidays will begin processing on the next available business day. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

 

Delivery Timeframes

 

Estimated delivery times are 7–14 business days from the date your order is dispatched, for both US and UK customers. Please note that business days exclude weekends and public holidays.

 

Your total estimated wait from the time you place your order is therefore:

   

These are estimates, not guarantees. Actual delivery times can vary due to carrier workload, weather conditions, customs processing (for international shipments), and other factors outside our control. During busy periods such as the holiday season, please allow a little extra time.

 

Order Tracking

 

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time. Please allow up to 24 hours after receiving your confirmation email for tracking information to become active on the carrier's website.

 

If you have not received a shipping confirmation email within 5 business days of placing your order, please check your spam or junk folder first. If it is not there, contact us at support@biazonshop.com and we will look into it straight away.

 

Customs, Duties and Taxes

 

For customers in the United States, your order price includes all applicable charges. You will not be asked to pay any additional customs or import fees upon delivery.

 

For customers in the United Kingdom, your order is dispatched in compliance with UK customs regulations. In most cases, no additional charges will apply. However, in rare circumstances, UK customs may hold a package for inspection, which can add time to delivery. We are not responsible for delays caused by customs processing, and any duties or taxes assessed by HMRC would be the responsibility of the customer. If you have concerns about this, please contact us before placing your order.

 

Incorrect Shipping Address

 

Please double-check your shipping address carefully before completing your order. Biazon is not responsible for orders delivered to an incorrect address provided at checkout. If you realise you have entered the wrong address, contact us immediately at support@biazonshop.com — if your order has not yet been dispatched, we will do our best to update it. Once an order has been handed to the carrier, we are unable to redirect it.

 

Lost or Delayed Packages

 

If your tracking shows your package has not moved for an unusually long time, or if your estimated delivery window has passed and your order has not arrived, please get in touch with us. We will contact the carrier on your behalf and work to resolve the issue as quickly as possible.

 

If a package is confirmed lost by the carrier, we will arrange either a replacement or a full refund — whichever you prefer. We want every Biazon order to reach you, and we will always stand behind that.

 

Damaged Packages

 

If your order arrives damaged, please take clear photographs of the outer packaging and the item itself before doing anything else, and contact us at support@biazonshop.com within 48 hours of delivery. Include your order number and photos in your message and we will arrange a replacement or refund promptly.

 

We take extra care in how our products are packaged — especially baby clothing and toys — but if something goes wrong in transit, we will make it right.

 

Order Cancellations

 

If you need to cancel your order, please contact us as soon as possible at support@biazonshop.com. We can cancel and fully refund an order if it has not yet been dispatched. Once an order has been handed to the carrier, it cannot be cancelled — but you may return it under our Return & Refund Policy once it arrives.

 

Contact Us

 

Have a question about your shipment, delivery, or anything else? We are here to help.