Last updated: June 4, 2026

Our 30-Day Return Window

You have 30 days from the date you receive your order to request a return. If 30 days have passed since delivery, we are unfortunately unable to accept a return request.

To be eligible for a return, your item must be:

• –In the same condition you received it — unworn, unwashed, and unused
• –With all original tags still attached
• –In its original packaging
• –Accompanied by your receipt or proof of purchase

Please do not send items back without contacting us first. Returns sent without prior authorisation will not be accepted and cannot be refunded.

How to Start a Return

Starting a return is straightforward. Simply email us at support@biazonshop.com with your order number and a brief description of the reason for your return. Our team will review your request and get back to you within 1–2 business days.

Once your return is approved, we will email you a prepaid return shipping label along with clear instructions on where to send your package. We cover the cost of return shipping on all approved returns — you will not be charged anything to send your item back.

Returns are processed through our dedicated returns centres. Depending on where you are located, your return will be directed to the appropriate address:

We will confirm which address applies to your order when we send your return label — you do not need to figure this out yourself.

Damaged, Defective or Wrong Items

We take quality seriously — especially for products going anywhere near a baby. If your order arrives damaged, defective, or if we have sent you the wrong item entirely, please contact us immediately at support@biazonshop.com.

When you get in touch, please include:

• –Your order number
• –A clear photo of the item showing the issue
• –A brief description of what went wrong

We will assess the issue promptly and arrange either a full refund or a replacement at no cost to you — whichever you prefer. In cases of damage or defect, we will always cover return shipping.

Exchanges

Need a different size or colour? The quickest way to get what you need is to return the original item for a refund and place a new order separately. This means you are not waiting on the return process before your replacement is dispatched.

If you need help with this or would like us to check stock availability before you reorder, just email us and we will assist you directly.

Items We Cannot Accept Back

While we aim to be as flexible as possible, there are certain items we are unable to accept returns on:

• –Used or washed items — for hygiene reasons, we cannot accept clothing or toys that have been used, washed, or worn
• –Items without original tags or packaging — returns must be in resaleable condition
• –Personalised or custom orders — items made or customised specifically for you cannot be returned unless they arrive damaged or defective
• –Sale items — items purchased during a sale or at a discounted price are final sale and not eligible for return, unless they arrive damaged or defective
• –Gift cards — gift cards are non-refundable and cannot be exchanged for cash

If you are unsure whether your item qualifies, please reach out before sending anything back and we will give you a clear answer.

European Union — 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right under EU consumer law to cancel or return your order within 14 days of receiving it — for any reason, with no explanation required.

The same condition requirements apply: the item must be unworn, unused, with tags attached, and in its original packaging. Please contact us at support@biazonshop.com to initiate your return within this window.

Refunds

Once we receive your returned item, we will inspect it and notify you of the outcome by email — usually within 2 business days of it arriving at our returns centre.

If your return is approved, your refund will be processed automatically to your original payment method. Please allow up to 10 business days for the amount to appear in your account — the exact timing depends on your bank or card provider, which is outside our control.

If more than 15 business days have passed since we confirmed your refund approval and you have not seen it, please contact us at support@biazonshop.com and we will look into it straight away.

Contact Us

Have a question about a return, an order, or anything else? We are here to help.