Frequently Asked Questions

Do I need an account to place an order?

Not at all. You are welcome to check out as a guest - no account needed. If you would like to track your orders more easily in future, you can create a free account at any point during or after checkout.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, and American Express, processed securely through Shopify Payments. Depending on your device, you may also be able to check out quickly with Shop Pay, Apple Pay, or Google Pay.

Is it safe to enter my payment details on your website?

Completely. Our checkout is powered by Shopify, one of the most trusted e-commerce platforms in the world. All payment information is encrypted using SSL technology. We never see or store your full card details.

Are prices shown in US dollars?

Yes. Prices are displayed in USD for US customers and in GBP for UK customers. Your checkout will automatically show the correct currency based on your location. The price you see is the price you pay - no hidden fees added at the end.

Can I change or cancel my order after placing it?

If your order has not yet been dispatched, contact us straight away at support@biazonshop.com and we will do our best to help. Once an order has been handed to the carrier, it can no longer be changed or cancelled. In that case, you are welcome to return it under our 30-Day Return Policy once it arrives.

Will I receive an order confirmation?

Yes. As soon as your order is placed, you will receive a confirmation email with your order details and summary. If you do not see it within a few minutes, please check your spam or junk folder. If it is not there either, contact us and we will resend it.

How much does shipping cost?

Nothing. We offer free shipping on every single order to the United States and the United Kingdom - no minimum spend, no discount codes required. The price you see on the product page is exactly what you pay at checkout.

Which countries do you ship to?

We currently ship to the United States and the United Kingdom. We are working on expanding to more countries in the near future. If you are based outside these two regions and would like to place an order, feel free to email us and we will see what we can do.

How long will my order take to arrive?

Orders are processed within 1–3 business days, then shipped out. Delivery typically takes 7–14 business days after dispatch, for both US and UK customers.

So from the moment you order, your total estimated wait is around 8–17 business days. We know that is not next-day delivery, but we offset that with free shipping on everything and careful quality checks before items are sent out.

Why does delivery take longer than some other stores?

We source our baby clothing and toys through carefully selected international fulfilment partners, which allows us to offer a wider range of products at better prices. The trade-off is slightly longer shipping times compared to stores with local warehouses. We are always honest about this upfront - and we make sure you are kept updated with tracking information every step of the way.

Will I get a tracking number?

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to follow your package in real time. Please allow up to 24 hours after receiving this email for the tracking to go live on the carrier's website.

My tracking says "delivered" but I have not received my package - what should I do?

This can happen. Before contacting us, please check a few things: your front door or porch, any safe spots the carrier may have used, your building's mailroom, or with a neighbour who may have accepted it on your behalf.

If you have checked all of those and the parcel is still nowhere to be found, please contact us at support@biazonshop.com with your order number and we will investigate with the carrier straight away.

Are your baby clothing items safe for newborns?

Yes. We only list baby clothing made from soft, skin-friendly materials that are appropriate for delicate newborn skin. We work with suppliers who meet relevant safety standards for the US and UK markets. If you ever have a specific concern about a product's material or safety certification, feel free to contact us before ordering - we are happy to check the details for you.

How do I choose the right clothing size for my baby?

Each product page includes a size guide with age ranges and measurements to help you choose. We always recommend going up a size if your baby is between sizes - babies grow fast and you will get more wear out of a slightly larger item. If you are unsure about a specific product, just send us a message and we will help you pick the right size.

Are your toys safe for babies and toddlers?

Absolutely. All toys listed on Biazon are selected with age-appropriate safety in mind. Each product page includes the recommended age range, and we only stock toys that meet relevant safety guidelines for the US and UK. We do not list anything with small detachable parts for babies under 12 months. If you have a question about a specific toy's safety, please reach out - we take this seriously.

Will the product look exactly like the photos on the website?

We do our best to represent every product accurately. That said, colours can sometimes appear slightly different depending on your screen settings, brightness, and device type. If you receive something that looks notably different from what was shown, please contact us and we will sort it out.

What is your return policy?

We offer a 30-day return window from the date you receive your order. Items must be unworn, unwashed, with tags attached and in original packaging. We cover return shipping on all approved returns - you will not pay anything to send it back. Full details are in our Return & Refund Policy.

My item arrived damaged or is not what I ordered - what do I do?

We are sorry to hear that - please contact us at support@biazonshop.com with your order number and a clear photo of the item showing the issue. We will arrange either a replacement or a full refund as quickly as possible, at no cost to you.

How do I start a return?

Simply email us at support@biazonshop.com with your order number and the reason for your return. We will review it and send you a prepaid return label along with instructions on where to send the item. Please do not send anything back without contacting us first.

How long does a refund take?

Once we receive your return and confirm everything is in order, we will process your refund within 2 business days. After that, it typically takes 5–10 business days for the amount to appear in your account - this depends on your bank or card provider and is outside our control. We will email you as soon as the refund has been issued on our end.

Can I exchange an item for a different size or colour?

The quickest way to get the right item is to return your original order for a refund and place a new order separately - this means you are not waiting on the return process before your replacement is on its way. If you need help checking stock availability before reordering, just email us and we will help.

Who is behind Biazon?

Biazon is operated by Biazon LTD, a company registered in the United Kingdom (Company No. SC868996). We are a dedicated online baby store focused on bringing soft, safe, and thoughtfully selected clothing and toys to parents and families across the US and UK.

Is Biazon a legitimate store?

Yes, absolutely. Biazon LTD is a registered UK private limited company. You can verify our registration at any time on Companies House. We are fully transparent about who we are and how we operate. If you ever have a concern, our team is always available and happy to talk.

How can I contact Biazon?

The best way to reach us is by email at support@biazonshop.com. We respond within 48 hours on business days, Monday to Friday. You can also use the contact form on our Contact page.

Still have a question?

We are a real team and we are always happy to help. Drop us a message and we will get back to you within 48 hours.